All Stories

21st Century parenting

Love this, an absolute classic from Dan:-)

This message is for everyone in the customer experience team

If you’re reading this, please make sure the people sitting in front, behind and just generally all around you have also read it.

iPhone book

OK, today I finally cracked. Because I’m an idiot I can’t work out how to pull our phone numbers on the Blackberry. I can search for a person but I only get the Hemel extension number which I can’t click on to dial.

Don't guess... TEST!

Just came across this great article about usability testing, which explains in very light hearted way why and when to do usability tests.

Britons spend nearly ‘one day a month online’

Interesting article on BBC website about how people are spending there time online.

Rich Content and new ways to talk to customers…

I have been meeting with some different companies recently looking at ways we can increase the benefit of the content on our sites for our users.

Customer dropouts in our purchase funnel

Hi All, DavidW sent a message ‘round with some thoughts on the Dixons delivery screen. Metrics are indicating this step in the purchase process triggers lots of abandoned baskets.

Dyson gets social media wrong?

This from tweetie and the brain an interesting look at how Dyson is speaking to customers with Twitter

Arty-farty designer

Quite liked design is just making things line up too:-)

Good web sites?

Just a little list of sites that i have encountered…

Successful web pages and the revenue they generate

Would it be a good idea to find out which of the many web pages we work on each month make money?

Hello from London Town

Just in case you guys were wandering what we do all day ;-)

El babino

Meet Sebastian…

Bad Dug

Sorry all, I was mucking around with turning on comment subscription and broke the comment template. Have mended it now.

Hockney watermarks

Love Hockney’s dances with technology and commerce… Don’t know if any of you have played with the Hockneyizer application (loads of fun) which is based on his work with the SX70 Polaroid format in the 1970’s (this...

Do we need Basecamp?

With so many people and so many projects, would some kind of project management tool be appropriate?

iPad or iSlate?

I like the iPad, and i like the HP SLate but which is better? There is only one way to find out……

Thought I’d try a different template…

I think the other one was prettier but this one has more stuff activated. Decisions decision;-)


On the theme of new internet technologies and the future of the internet (and how IE probably wont be able to deal with it). Here’s a comprehensive site on HTML 5.

Leaving IE6 behind

I have posted an article about the IE6 on my blog click the link below.

My first letters-through-mailboxes session

I’d love to know what got me started on this thing…

GiffGaff negotiating their value propositions with customers

Have been thinking about how brands need engagement systems built on dialogue and transparency (and risk-sharing and access to commercial data) and had a bit of a smile this weekend as I’ve just activated my new G...

On the topic of emails

I use a service called campaignmonitor to send emails to clients and prospects (well, not now of course) and they do a really great job of keeping the ideas flowing. They write articles about emails that worked pa...

This was posted from the iPhone ui

Ok that is kinda cool…

Women who blog

I know there are countless “blogher” spinoff sites out there but this is our scratchpad so I figured I’d add them here…

Hide your search interface

The big Visa widget at the top has the shape, drop-shadow design and position of a search input box. This one kept trying to convince the auto-pilot part of my web users brain that I should click on it.

Very search interface

I recently tried out the @verynetwork web store to get a feel for what retailers are up to these days. This store is run by the same company that redeployed Woollies as a digital pure-play but doesn’t have the bra...

Gardening beard

One of the fun side-effects of not shaving for a few weeks is that you get to give yourself a funny beard before shaving it all off:-)

Is this an April Fool’s day thing?

Talk about what makes a great customer experience… My O2 iPhone has been down for four days now and no amount of calls to the ‘support’ line and emails to the help-desk seem to make any difference. If I can find t...

Stopping the Digital Economy Bill

Or at least lets make sure the darn thing gets a proper debate in parliament. The bit that frightens me most: Big Copyright getting the right to disconnect my daughter from the internet. I wished I had been record...

Ruth’s memory tree

We buried Ruth in clearing Jobbles Wood, down in Devon near her home. In the days before the ceremony people came together to decorate the area with plants and things made from the trees. One item was an apple tre...

In our story,

Ruth’s celebration, Sunday March 7, 2010

Ruth’s celebration was held at Salem Chapel East Budleigh, Devon, on March 7th 2010.

Ruth’s photos on Flickr

Thanks to all the folk who are sending in wishes. I need to apologise for not getting back to you, I don’t get reception in Budleigh on my work mobile so communication is very patchy. We’re saying goodbye to Ruth ...