All Stories
Health & Safety, 1963
Wow, Dad just sent this through, that’s me and my Mom sitting in Firebucket Dad’s MG somewhere in San Francisco (I’m guessing that’s the Golgen Gate Bridge in the background).
Argos TV finder
It wasn’t long ago when multi-facets were the new thing in navigation and findability on websites. Today, multi-faceted navigation has become so common that you just expect a good online retailer to have it. In fa...
CSS3 gradient tool
Not ready for production just yet but i thought this tool looked pretty interesting:
This message is for everyone in the customer experience team
If you’re reading this, please make sure the people sitting in front, behind and just generally all around you have also read it.
iPhone book
OK, today I finally cracked. Because I’m an idiot I can’t work out how to pull our phone numbers on the Blackberry. I can search for a person but I only get the Hemel extension number which I can’t click on to dial.
Don't guess... TEST!
Just came across this great article about usability testing, which explains in very light hearted way why and when to do usability tests.
Britons spend nearly ‘one day a month online’
Interesting article on BBC website about how people are spending there time online.
Rich Content and new ways to talk to customers…
I have been meeting with some different companies recently looking at ways we can increase the benefit of the content on our sites for our users.
Customer dropouts in our purchase funnel
Hi All, DavidW sent a message ‘round with some thoughts on the Dixons delivery screen. Metrics are indicating this step in the purchase process triggers lots of abandoned baskets.
Dyson gets social media wrong?
This from tweetie and the brain an interesting look at how Dyson is speaking to customers with Twitter
Successful web pages and the revenue they generate
Would it be a good idea to find out which of the many web pages we work on each month make money?
Bad Dug
Sorry all, I was mucking around with turning on comment subscription and broke the comment template. Have mended it now.
Hockney watermarks
Love Hockney’s dances with technology and commerce… Don’t know if any of you have played with the Hockneyizer application (loads of fun) which is based on his work with the SX70 Polaroid format in the 1970’s (this...
Do we need Basecamp?
With so many people and so many projects, would some kind of project management tool be appropriate?
iPad or iSlate?
I like the iPad, and i like the HP SLate but which is better? There is only one way to find out……
Thought I’d try a different template…
I think the other one was prettier but this one has more stuff activated. Decisions decision;-)
HTML5
On the theme of new internet technologies and the future of the internet (and how IE probably wont be able to deal with it). Here’s a comprehensive site on HTML 5.
Leaving IE6 behind
I have posted an article about the IE6 on my blog www.neilrsmith.com/blog/ click the link below.
GiffGaff negotiating their value propositions with customers
Have been thinking about how brands need engagement systems built on dialogue and transparency (and risk-sharing and access to commercial data) and had a bit of a smile this weekend as I’ve just activated my new G...
On the topic of emails
I use a service called campaignmonitor to send emails to clients and prospects (well, not now of course) and they do a really great job of keeping the ideas flowing. They write articles about emails that worked pa...
Women who blog
I know there are countless “blogher” spinoff sites out there but this is our scratchpad so I figured I’d add them here…
Hide your search interface
The big Visa widget at the top has the shape, drop-shadow design and position of a search input box. This one kept trying to convince the auto-pilot part of my web users brain that I should click on it.
Very search interface
I recently tried out the @verynetwork web store to get a feel for what retailers are up to these days. This store is run by the same company that redeployed Woollies as a digital pure-play but doesn’t have the bra...
Gardening beard
One of the fun side-effects of not shaving for a few weeks is that you get to give yourself a funny beard before shaving it all off:-)