All Stories

idea for the category pages

I had an idea of how we could perhaps make the category pages a bit more fun and interesting. Instead of a strapline along the usual lines of 'come to Currys to buy a TV' we could put some funny/poignant quotes r...

What does "build cheaply" mean?

This is what it means for old spice

What Wordpress should be….


Love this sequence of photographs from a bunch of people doing interesting things with new technology.

Leaner than agile -- Better products more quickly and cheaply

A former colleague (Conversion Manager) posted this article on lean software development which might be interesting going forward. He was happy for me to share his post.The premise of this is to take small iterati...

Banner advertising by user history

I was talking with Chris Brown today about the way we use banners on the business’s website. Looking at analytical data on the homepage these banners are rarely clicked compared to the products we display.The prob...

DRM and Interoperability

Loved this piece on DRM and interoperability by publishers Enhanced Editions

My yearbook - not

Eh ben on a pris un pot avec Anoop et mon voisin m’a pris en photo avec son iPhone 4. Voila le résultat:

iPhone people

Don’t forget, you iPhone users, that the new iOS4 comes out today. Roughly around 6pm, and you will have to update you itunes so be prepared.

Our first foray into user testing with live participants

In the spirit of Rob’s earlier post I thought you guys might find a test report interesting reading. This morning, Debbie, Louis, Mohammed and Dug piled into Mohammed’s car and headed down to Hemel High Street. De...

REAL user experience front end testing

I saw this video and really enjoyed its simple method of creating the real user feedback we (as DSGi) so rarely do.

Something nice from John Maeda

Fairly good dose of wisdom on a regular basis:-)

Health & Safety, 1963

Wow, Dad just sent this through, that’s me and my Mom sitting in Firebucket Dad’s MG somewhere in San Francisco (I’m guessing that’s the Golgen Gate Bridge in the background).

Argos TV finder

It wasn’t long ago when multi-facets were the new thing in navigation and findability on websites. Today, multi-faceted navigation has become so common that you just expect a good online retailer to have it. In fa...

Let's all make some vids...

So tell me Dug, how do we sell things? from dug falby on Vimeo.

CSS3 gradient tool

Not ready for production just yet but i thought this tool looked pretty interesting:

21st Century parenting

Love this, an absolute classic from Dan:-)

This message is for everyone in the customer experience team

If you’re reading this, please make sure the people sitting in front, behind and just generally all around you have also read it.

iPhone book

OK, today I finally cracked. Because I’m an idiot I can’t work out how to pull our phone numbers on the Blackberry. I can search for a person but I only get the Hemel extension number which I can’t click on to dial.

Don't guess... TEST!

Just came across this great article about usability testing, which explains in very light hearted way why and when to do usability tests.

Britons spend nearly ‘one day a month online’

Interesting article on BBC website about how people are spending there time online.

Rich Content and new ways to talk to customers…

I have been meeting with some different companies recently looking at ways we can increase the benefit of the content on our sites for our users.

Customer dropouts in our purchase funnel

Hi All, DavidW sent a message ‘round with some thoughts on the Dixons delivery screen. Metrics are indicating this step in the purchase process triggers lots of abandoned baskets.

Dyson gets social media wrong?

This from tweetie and the brain an interesting look at how Dyson is speaking to customers with Twitter

Arty-farty designer

Quite liked design is just making things line up too:-)

Good web sites?

Just a little list of sites that i have encountered…

Successful web pages and the revenue they generate

Would it be a good idea to find out which of the many web pages we work on each month make money?

Hello from London Town

Just in case you guys were wandering what we do all day ;-)

El babino

Meet Sebastian…

Bad Dug

Sorry all, I was mucking around with turning on comment subscription and broke the comment template. Have mended it now.