User experience balanced scorecard

dug dug Follow Jul 04, 2010 · 1 min read
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Via UXmatters

As user experience becomes more established as part of an organization's overall strategy, a comprehensive Balanced Scorecard must include user experience. It would be beneficial for UX leaders within organizations to understand the Balanced Scorecard system and how to map their UX groups' objectives to their organizations' business strategies.

Not sure… but worth thinking about.

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Written by dug Follow
Hiya, life goes like this. Step 1: Get out of bed. Step 2: Make things better:-)