dug 
Love it that I paid £175 per trip on the Caledonian Sleeper since 2016, spending thousands on flexipasses and am now standing, freezing in a queue in Euston being told I can’t board or use the lounge as I’ve only paid £250 for my ticket. Pay more, get less. Great business model:-(
I guess that’s the privilege of running a monopoly…
(5 March - update)
Unbelievable, but my stupid little rant has attracted CEOs and COOs from rail companies as far away as San Diego. If you’re owning the quality of your railco’s experience, learn from Caledonian’s past and current owners. Two things they never did that they still could:
1) Make employees part of the design process
2) Build and maintain customer journeys
Happy to show you how:-)
That is all:-)