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Fortis: Life, pensions, investment products
Role: Lead the conception and experience delivery of Fortis’ latest transactional risk business tool (a secure, prime-partner portal). Establish UCD methodology in a SCRUM process environment and define and evangelise the role of user experience design in this traditional, software-engineering-led team.
Outcome: We launched on time and our product has leapfrogged the industry leader in its first six months of operation.