For those who still believe in the power of snail mail

Just wanted to let you know that nine (9) letters and five months later, Orange has finally come clean.

They agree that their terms and conditions are unfair–they agree that it is ironic for them to be running an advertising campaign called “Fair”–and in consequence, they agree to fix my bill. They also agreed to review their T&Cs and are having an internal review about customer handling.

I’ll package the correspondence up nicely for those letter-writing voyeurs out there when I get a mo.