dug 
Had a courtesy call from BT yesterday to say that because they had credited my account they hadn’t been drawing funds from the direct debit for the last two months. They were calling me to let me know they’d be drawing funds in July.
I cancelled my BT account in April and have been with Vodafone since then.
On the one hand I could write a funny post about Zombie customer service and how awful BT have always been.
But actually it’s not funny. I am now going have to spend days on the phone complaining, getting a solicitor, etc trying to get my money back, getting my credit rating fixed etc.
It strikes me as odd than BT can cause so much harm while remaining completely unaccountable.
How is this possible or even legal?