dug 
It’s amazing how right Apple gets it when it gets it right :-)
UPS guy arrives the day after I call. He’s clutching a bundle of special Apple paperwork, complete with printed instructions. He knows all my details and has brought me all the documentation I need to safely send my iBook AND the most awesome specially designed packaging, specifically designed to safely guard Powerbooks and iBooks in transit.
He fills in the paperwork…
He packs your computer for you…
And closes and seals the box.
It’s like you’ve time-warped to 1958–OK he doesn’t salute you when he leaves, but pretty darn close.
Just fantastic :-)