dug 
Jayne Iceton
Executive Assistant
Orange Communications PLC
Birchwood Drive
Braken Hill Business Park
Peterlee
Co. Durham
SR8 2RS
26 November 2003,
Dear Jayne,
Thank you for your letter dated 17 November in which you reply to my letter to Cynthia Gordon dated 17 October 2003.
I appreciate your quoting my comments back to me and addressing each of them in turn, which was very thorough of you.
If I be so bold, I would like to ask you why you did not address the only explicit action point contained (in the last paragraph) of my letter:
\t Please arrange for me to talk to a sensible,\thelpful person about this matter\tand let’s salvage our relationship.
If I had been in your shoes I would have at the very least replied:
Why not dial 150 on your Orange handset?”
Finally, it seems to me that your note states that I want Orange to provide telecommunications services to me free of charge.
As I am not a registered charity, I don’t really understand what you mean by this?
For the record, I shall assume that you are suggesting I am either terminally misinformed, inexperienced, uneducated, naive, or just plain stupid.
Once again, thanks for taking the time to reply.
All the best, Dug Falby