Fortis: Life, pensions, investment products

Role: Lead the conception and experience delivery of Fortis’ latest transactional risk business tool (a secure, prime-partner portal). Establish UCD methodology in a SCRUM process environment and define and evangelise the role of user experience design in this traditional, software-engineering-led team.


Outcome: We launched on time and our product has leapfrogged the industry leader in its first six months of operation.