I bought your product. Now boss me around.

dug // 28 September 2012

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Having just finished a big SAP UX project, I’ve been thinking about how large software vendors typically (I should say historically as this is beginning to change) transfer risk and pain to the end user. Here’s an example:

badboy.png

WTF?!? Waddayamean I’m not allowed (the required extension?) to change the filename extension. It’s my file, if I want to use the suffix “.pork-bellies” I can alright? The person who wrote this error message needs a lesson in user-facing software ethics!